Already a subscriber? Log in
All of which is complete nonsense. London’s workers are already perfectly happy buying their weekly and monthly tickets from the Oyster machines, and I suspect that tourists to the UK would get better treatment at dedicated travel centres rather than the local ticket counter – if indeed it is open. Most of London’s visitors are already happily navigating their way through computerised menus in their own language, just as I did in Biarritz. I can’t actually remember the last time I used a ticket office, although I think when I did the upshot was being given some sort of ghastly form that I had to post to TFL HQ. Now you can probably fill in that paperwork online; meanwhile, the latest generation of touchscreen machines is guiding Joe Public through a bewildering array of ticket-based adventures.
Of course, this ticket office hoop-la is another example of Labour failing to stand up to the transport unions. It is madness to be arguing for the value of a chap in a cubby-hole when in most instances a machine will do the same job better. Mick Carney’s predecessors at the TSSA must have felt the same way about automatic ticket barriers – ‘dreadful things that don’t offer the certainty of a ticket clipped by a friendly conductor’ – or something like that, I imagine. Certainly, the failure to embrace modern staffing practices across Britain’s railways in the 1960s did irreparable damage to the economics of operating trains and stations, for which Harold Wilson’s governments need to shoulder a lot of the blame.
These days, budgets are leaner so failing to take advantage of modern ticketing technology ties up funds that TFL would otherwise invest in new trains, signalling and step-free access to stations, all of which are essential to the bothersome business of moving people around. And wasting money on keeping the unions happy pushes up fares: hitting those on the breadline disproportionately hard, which makes Labour’s stance all the more puzzling.
Follow Matthew Plummer on Twitter
Because you read about labour party
Also by Matthew Plummer
Latest
Comments
Join the debate for just $5 for 3 months
Be part of the conversation with other Spectator readers by getting your first three months for $5.
UNLOCK ACCESS Just $5 for 3 monthsAlready a subscriber? Log in